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1 Review by Gustavo

Budget Truck Rental

Budget Truck Rental

I reserved a 16 feet truck and a dolly 3 weeks in advance my move (I paid more for the larger truck just because I needed to tow the car, I actually didn't need such a big truck). The website let me reserve a truck (with a nice 20% discount), and I got an email confirmation. A days before my move I got another email confirming my reservation.

The day I was supposed to move I call to ask if I could pick up the truck a couple of hours later and then they told me that they didn´t have a dolly and there wasn't any available. I had to FOUND OUT THE DAY OF MY MOVE that my equipment wasn't available. I called the 800 number, and was told that the system can't guarantee availability!!! so why did the send TWO CONFIRMATIONS but nobody called in advance nor the day of the move to let me know that the equipment wasn´t available?!?!? They gave us a 5% discount (which equals to $37) for the inconvenience!!! 5%!!! and we had to drive the vehicle. DO NOT book Budget Trucks unless you like to play risky games, it is cheaper than Uhaul or Penske but the risk/reward is not worth it. YOU WILL NEVER KNOW IF THE EQUIPMENT IS AVAILABLE UNTIL THE DAY OF MOVE!!!!! go somewhere else, pay more and sleep well without having to worry about availability.

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