Guido J.’s Reviews of Getaroom & more

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“Misleading, bad service, no resolution”

3/31/20

I had a similar experience as others. I called an Australian booking number on the Novotel homepage, not aware I was dealing with Getaroom.com instead of Novotel callcenter. I was after a booking for a Novotel hotel in Bali, which we discussed on the phone including all details and at the end was quoted for a Novotel in Mexico! I had this corrected and quoted with a price of AUD 114.95 per room which makes AUD229.90 for two rooms and ended up paying a whopping AUD357.30! When I called back within the hour it was said I would have to pay a penalty charge for cancellation, or they could give me a 10% discount. I did not agree. No manager was available for further discussion and was left with a service request number and the reassurance I would get an answer after 5-7 business days. Misleading, bad service. Only after escalating to Twitter, Trustpilot and this review site a full refund and cancellation was provided within the same day.

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Social M. – Getaroom Rep Over a year old

Hi Guido,

We do apologize for your negative experience and have refunded you in full.
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.

Sincerely,
Getaroom