Gudge G.

We ordered ceramic favours for our daughters wedding from this company. They do not mention anywhere on their website that the purchaser has to pay the courier import duty in addition to the prices quoted online. Having paid the duty, we then received the parcel which can only be likened to the type of box you would buy crisps in in a supermarket. No additional protection was given inside to protect the CERAMIC contents.
Surprise Surprise, when we opened the box, over half of the units were smashed to pieces!
On contacting JenJen, they informed us that we could send the units back to them for inspection (photographs were supplied of the damage). Upon receipt, they would inspect the goods and credit up to 80% of our invoice price.
They also stressed that we had to send the units back to them through The Post Office and not by the courier method they had themselves used. The cost to do this would have been £128.00 which would NOT be refunded.
This company is working the system that once they have your money, they go out of their way to ensure that you do not get a refund irrespective of the circumstances.
The only recourse available is advise future prospective purchasers of what they are dealing with.
Do not be drawn in by the cheap prices as you get what you pay for! Shocking bad service!
I have only awarded JenJenHouse one star because that is the lowest rating available. It still feels far too much for them.