G T.

I never write bad reviews but I must warn customers: Horchow held pending funds for three months and sent one e-mail changing the delivery date, then changed it again without notifying me. Then audaciously cancelled my order also without notification. If I hadn't followed up with them looking for my product I would have waited longer. Customer service provides a boatload of sorries but couldn't even offer to reorder these now in-stock items.

Early January I ordered a product with a ship date in February. Once february came I received an email that the product would ship March 21 instead. As an understanding patron and With everything back ordered from the pandemic, I didn't complain and I waited patiently.

Once March 21st came— alas, no product and no notification of shipment. I followed up with customer care and the expected ship date is march 24th. Come this date, I follow up again and customer rep. Stated the order was cancelled by Horchow. Cancelled?!?!? But I didn't cancel the order and the product is now in stock!?!?

In no way did they offer to rectify their nonsense. What a nonsensical business. Horchow should be ashamed of themselves.