g s.

I recently sent a parcel worth £60 through parcel2go.com via Hermes couriers.
The parcel was collected quickly with no problems.
A few days later the parcel was showing as delivered to a safe place which i thought was strange as the address was a business address and the customer was there all day everyday awaiting delivery of this parcel but the parcel was delivered to a safe place by the courier driver. No note was left and no details were put on to the tracking to say where it had been left.
I contacted Parcel2go.com straight away and they said they would speak to hermes and they also opened a claims investigation that they said would take 7 to 14 days which was a bit much too long of a timescale just to ask a delivery driver where he had left a parcel on his route.
I contacted parcel2go.com a few days later but was told to wait for an email response.
A few days later again i contacted parcel2go.com via live chat as this is their only option of contact and i initially spoke to a customer service rep that couldnt help me and put me through to someone else that was completely inconsiderate of the situation and said i would have to wait for an email response after the investigation had been concluded and cut me off.
I was spending £500-£600 perweek with parcel2go.com but i will not be using them ever again.
Their whole claims and contact system is so slow. The questions i was asking could not be answered, i mean how hard is it for parcel2go to call hermes and ask them to speak to the driver.
Their customer service is completely useless and they only stick to their rules and ways of doing things so if your parcel for some reason has no tracking update, has been delivered somewhere no one knows or goes missing then it is gone forever and you will get no help from the parcel2go.com team.
I could also write about the overcharge situation with hermes and the fact parcels are collected but can't be delivered and the underpaying slow laborious claims process also but i have not go the time...

Unfortunately i have had enough of their way of doing things so i will not be using them ever again. Not just due to this 1 incident but to complete whole service they provide is the biggest pile off poo and i would steer clear of them unless you don't care about the items you send out.