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A great customer service is apparent not when things go smoothly but when there is an issue...
I got my bike quickly and putting it together was easy. I found a problem with one of the hydraulic brakes though. I wrote ONE email and I got it sorted out in few minutes! Larry responded to me in less then a minute and had a replacement parts on the way that afternoon. No hassles, no issues.
I will buy from BikesDirect again.
I highly recommend them.
Greg.
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No Advertising means The bike i bought Last week cost $735 shipped. I owned a bike previously...
The bikes are pretty good, and unbeatable for the price from what I've seen. Mine required some...
