Went to buy an ipod for my daughter and I was told it was refurbised which is fine. And I asked if everything was deleted and ready to go and was answered YES! Well needless to say spent the whole day trying to unlock the thing. Went back to Frys where I bought it and was greeted by a rude lady at the front. Then waited for 10 min till someone even came over to see what I needed. Even after all that another RUDE lady "helped" me and was giving me actitude as I was telling her aboit the issue All I wanted was for the thing to be unlocked or fixed! Well I got my money back. My mother was looking for a lighted mirror and was sent all around the store from one end to the other because none of the employees knew where it was! Smh!