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Greg T.

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Experience: Business

Member since July 2020

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1 Review by Greg

7/3/20
Advice to tube depot: if your product is going to arrive differently than described, you should put a note of that in the description. If you don't, you should expect that some customers ask questions about it, and when they do you should be helpful and accommodating rather than dismissive.

I ordered almost $400 in tubes. Two of the tubes I ordered, totalling $170, were not as described on the website. The brand i received was a different, generic brand and the country of origin was different than what was sold.

I emailed customer support to let them know and they told me that it was just the boxes that were different/generic. I got the right item and I should give them a try.

Note- it wasnt just the boxes that were a different brand- the tubes themselves were printed with a different brand and country of origin. Also, if I give them a try am I going to get a refund if I dont like them?

We went back and forth about 8 times of them telling me I'm wrong and being condescending. The tubes I was sent are available for $100 for a matched pair from other sellers ($70 less than what tubedepot charged).

They offered a return label, but packing, returning and repurchasing isnt worth the time to me.

Admittedly I'm not a tube expert, but I did have the tubes checked out by my local hifi shop who told me I'd received the wrong item.

The customer service left such a bad taste in my mouth that I wont be ordering from there or reccommending them again.
christianm240
Vince C. – TubeDepot Rep
We are sorry that you are not pleased with your purchase and as mentioned we are happy to accept a return for a full refund. However, we do stand by our product, as EI was the only factory that manufactured silver plate 12AX7s. Sometimes a tube type can come from multiple vendors and have different packaging and labeling - what matters is the internal construction and origin. Be assured the tubes you have received are correct. Let us know if we can continue to be of assistance.

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