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Greg R.

Contributor Level

Total Points
85

1 Review by Greg

  • Oneflare

12/9/18

After a cold call from these guys telling how much business
I'd get, I gave it a go and kicked off in July/Aug of 2015, I persisted until
Oct/Nov 2017. I called and complained about the lack of contact after quoting with more tire kickers than actual jobs.

Yes they refund you eventually, but only after you raise the issue with them first, this creates more work for you. So when you finally get a refund the credits expire, in fact the model changed from what I originally signed up with to an expensive sliding scale quoting system. Since you have to wait for a refund at times you need to re-buy credits to quote with, so you can see the problem right there that's a great refund system.

I was even told by Oneflare to drop my price to generate results! Great business model, just to prove my point they were dud leads I dropped my quotes by 50% and you guessed it still no work. So the question is why would someone go with a lesser service and pay more money than with an established name brand? The only explanation I can come up with is dud leads!

When the next issue came along I called them and told them their service wasn't good enough and they offered some credits as compensation, then you guessed it, the compensation credits also expire some compensation, so in the end you have nothing!

Now some factual numbers; from over 250 paid quotes I managed converted just over 10
Into jobs, given the average cost per lead was around $4 to $7 dollars this meant every successful quote was priced at over $100 each! This equates to 4.8% return on quoting, just how this provides any incentive to continue I'll never know it certainly doesn't provide any money to the business.

The only people making any money are Oneflare and this is at your expense. The system is stacked against you and I wouldn't be surprised if 95% of the leads are from their own staff!

So you've read their responses? Trust me they are totally BS, yeah they'll help you blah blah blah, they'll help you extract even more cash from your wallet for them. So do yourself a favor and think twice or even ten times before signing on with this service as it's expensive as outlined above, it's hard to deal with the staff as per other responses as it's what's in it for them not you and leads are at best questionable.

I'm looking forward to seeing their response to this post, let's just read the BS they post up against the FACTS!

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Jenny A. – Oneflare Rep

Hi Greg,

We're sorry to hear you've had such a negative experience with Oneflare.

As Oneflare are not aware when customers don't respond to you, we do require you to let us know. We understand it can be tedious but we then try our best to follow them up for you and get a refund of your credits, which will expire when the original pack you purchased them with was due to expire.

When a business comes to us with complaints and concerns, we do our best to help them. You were given the suggestion of lowering your price as we have seen this work for many businesses within the competitive nature of our platform, it's disappointing that it didn't work for you. Customers come to Oneflare to get competitive quotes from great local businesses that they may not have been able to get from more established brand names.

The compensation offered would not have been given if we hadn't known you'd be able to use it before the expiry date, you would have also been advised of the expiry when they were added to your account. All credits expire to encourage our businesses to stay active and quoting on the platform.

If you ever decide to use Oneflare again, it would be a great idea to improve your profile before quoting. This includes getting reviews from past customers external to Oneflare, adding in any trade relevant certificates, licences or qualifications, uploading past work photos and answering the FAQ's at the bottom of your profile. All of these items and more will boost the look of your profile and increase your chances of winning work. If you need any help with this please send us an email to support@oneflare.com.au

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