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I have canceled my acct. With stubhub after 7 years. My last two experiences were horrific. First experience is that I resold four tickets to a Baseball game after I purchased 18 tickets to the game. When I did not receive payment, I call S... Hub.
They said the buyers could not get in with the tickets to the game. Of course the game was played in the pouring rain and my group of fourteen went to the game. I do not know what happened to those to whom I sold the tickets but they reported that they could not get in with the tickets. So the S... hub response, "our "Truth and Security Dept(TSD)" will investigate. After two calls to TSD they said notihing could be done and I am out 280 dollars. A few days ago I was browsing for Giant tickets. I saw tickets but found out that I would have to pick them up at another site and not at the ticket office. I NEVER SUBMITTED MY SECURITY CODE and left the site. The following morning I looked at my email and saw a note from Stubhub, "Your just a few clicks away from purchasing tickets to the game." Then I continue to browse my emails and found that S... hub CHARGE my acct and said I authorized buying the tickets! Well after several calls, one lasting over a half hour to get a supervisor, they refered the issue once again to the oxymoron TSD. I got an email and a phone call saying my"purchase" was completed because they used a credit card on file with S... hub. I called my credit card company telling them of the fraudulent action by S... hub and the email stating I had to finish the process to get the tickets. In order to cancel the reported purchase they had to cancel my credit card and reissue it with another number. SO, I will have to go through all my accts. And enter another credit card when I receive it by mail. Stop using S... Hub. Their customer service has gone down the tubes. Be ashamed S... hub. You will eventually anger enough people to go under.
I like many others who commented on this site was SCAMMED big-time. I do not even remember using this site but alas, I have been paying 33 dollars since aug. 07,2012. Stay off this site. It is a vicious scamming site.
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