Our son was born last year, the marketplace entered his his date of birth incorrectly, which resulted in some of the doctors charges being denied by Blue Cross. When we tried to correct this through the marketplace they kept giving us the run around. Blue Cross said there was nothing they could do. We spent over 10 hours on numerous different occasions talking to the marketplace which resulted in nothing. We are almost being sent to collections because of this outstanding $1500 bill & we have been fighting this for 7 wks. We pay for the best BCBS PPO plan which doesn't matter when theres an issue as the customer service is horrible. The service makes no sense, it's as if its intentionally bad.