UPDATE March, 2017: I have now ordered from them 2 more times and each time they delivered exactly what was ordered. Looks like they use a new shipping method too, as it came both time via ePacket, and took about 8-10 days to arrive for both of the orders. Would recommend this shop to anyone (and have!)
I'm Pleased to say I had a very good experience with R4 3DS. I was really very worried after placing my order and then stumbling on this site here with the reviews. It had been about 2-3 weeks since I placed my order, and the status was not updated on my order at all.
I contacted them and they informed me that the order was on the way but that they were unable to update all of the order statuses at the time of shipment for some upgrade reason (sorry, I'm not a techie). I waited another week and nothing, then was contemplating disputing the order. But the very next day my R4 arrived with the mail man at the door. People (including myself) have to be a little bit more patient. I normally do not order from web sites internationally but can say this this experience was good, and other than it taking a bit longer to arrive than I would have liked, it DID arrive and the R4 is every bit as good as they state it is on the store page.
I think we forget that it takes time for packages to come in the mail and if it is coming internationally then it will take a little bit longer to arrive.