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They take your money, promise a deliver date and FAIL, the inability of the customer service staff to effectively communicate is a joke, if you get an answer is a scripted spin without a direct answer.
Delivery 13 May, plenty of time before I am traveling intrastate on 1 June, 13 May delivery date passed after I questioned the deliver the order status was just changed to 28 May and again this dates passed without any updates.
I can get deliveries from the USA in under a week and at a cheaper delivery rate.
Hopeless DO NOT PUTCHASE ANYTHING FROM HIS COMPANY, they take your money issues a receipt then a few days later send shipping details but they are false, Australia Post confirmed there is no such tracking number. Ordered on 13 May 19, O/N Broj*******, the last email from a gmail account tells me the parcel is lost. Lodging a claim with Amex.
DO NOT purchase from this company, it is a complete RIP OFF, the customer service is worse the worst I have ever experienced, promising the world but delivering nothing. If it is not a scam then I don't know what is, I return faulty goods they promise a refund of $25 USD on October 9, after 18 emails to and fro, then on October 13 they advise the will only give a credit.
"DECEPTIVE, FASLE MISLEADING ADVERTISING--COMPANY IS NOT RELIABLE!"
Dear Greg,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Here is the warranty policy for size issue http://www.dresslily.com/m-article-id-80.htm
And we had provide you for the solution of this issue, please check your ticket.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
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