Greg M.

I bought a remote control for a LG TV from this site that didn't work. It would turn the TV on and off but would do nothing else. I followed their online procedures for a return including requesting an RMA number but they never answered my email. They do not share a phone number so calling them is not possible. In addition to the remote that didn't work, I think they sent me a used one, a conclusion I come to based on beige crusty stuff in the crack where the two halves of the housing come together. Based on address this may be the online presence of a company called TV Parts Guy. I hate to give these criminals a star but I think I have to check something so 1 star it is.

Into week three after order being placed and not shipped I cancelled order and was told I can have an in store credit. I called and advised them that the credit was not acceptable since they failed to ship the order. One rep said she would approve a refund. (Haven't seen it yet) When confronted with the idea that a charge to my card without shipping the order was inappropriate, she said that my card was not actually charged, that just a hold was put on it. After checking with my bank I discovered that the card was charged the day after the order was placed. Problem 1 - failure to ship. Problem 2 - attempting to keep my money after failure to ship. Problem 3 - Lie about charges to my card. Problem 4 - Have yet to see the credit to my card.