Greg M.

If I could rate this company less than one star I would. I placed an order on Thursday morning(well before the published cutoff date for same day next day air shipping) for a part ($32.00 bolt) that I needed to complete a vehicle. I received an email confirming my order and the expected arrival date of Friday. In addition I received notice from PayPal that funds had been sent to Pelican Parts.
Approximately 2 hours and 15 minutes later an email was sent to me (after the cutoff for NDA processing had passed) stating that "additional security precautions had been taken" on my order and it would not ship until I contacted the company. I did not see this email until 8:30 pm EST... after Pelican Parts had closed.
When I called today, the attitude had a "too bad" tone. I stayed on hold for 18 minutes waiting for a supervisor. I was then informed that he was busy and would call me back. When he finally did, the same attitude was displayed and the resolution that was offered was simply to have the parts shipped to me for Saturday... even after I explained that the car was no longer in my possession due to the part not shipping. There was nothing else offered to make up for the lost business, reputation and cash they cost me... I will never order another part from Pelican and strongly recommend that you shop elsewhere.