Greg H.

Took my 2 yr old Hamilton watch back to Amanda Guerra, at Time after Time, Willow Grove PA mall, as it stopped winding and running. As it was just over the two year warranty, and in excellent condition, I assured her I would not pay to have it fixed. Hamilton extends the 24 months out to 27 or 28 on a case by case basis. She took it and sent it to her main office/repair shop (which I later learned is not authorized by Hamilton to do any repairs). Three weeks later she calls announcing with enthusiasm that my "special price" to have the main spring replaced was just $175., half of the original price. Reminded her of my initial reluctance to pay anything for a watch in very close to new condition. "Oh, well we will have to send it to the manufacturer for warranty repair", she replied. My response: why did you not do that from day one? This is not honest, reliable customer care Amanda. This is deceptive, and an abusive misuse of my time and trust, which has now gone down in flames. So, I'm left to send it to Hamilton close to a month after trusting this smiling twerp. Now concerned it's further beyond the two year warranty and that these unauthorized clowns opened it up which I'm guessing will void the warranty. AVOID these liars and thieves unless you enjoy throwing away money and time enduring their endless antics. Will share Hamilton's posture as soon as it is offered. PS: in the interim I've learned other manufacturers offer warranty periods to 5 and 10 years on watches similarly priced between $350.-$500. Lesson learned.

Best in class experience consistently... we all hope for reliable work with honest and fair pricing when we require auto service / repair... this is by far the finest group Ive found in 50 years of owning cars... have been going here for 10+ years now and Im constantly amazed at their levels of service cupped with iron clad honesty... hard to find and invaluable once youve found it. Stop looking and come to either location and look forward to the treat of being well cared for and appreciated!

#1: Tim Dunfee 'store manager' in Willow Grove PA thinks it appropriate to get in a customer's face using loud, confrontational tones after lazily and loudly asserting repeatedly the blinds I was returning without a receipt sell for 1.50 each?!?... but, after spending a few moments after his ugly attempt at intimidation he reluctantly found a larger amount and acquiesced as if he was doing me a favor... F for customer handling Timmy... bad manager.
#2: in the tool dept asking about bits for drills bought earlier this month... lazy guy comes by and reads the same package I read and then suggests I go to the front of the store to the Christmas display... "there would be MORE items outside of the actual tool dept" I asked... dull look, no effort to get someone with more experience, NAH, too much trouble... F again
#3: came in to get 2 keys made last month... "we don't have the 'regular blanks' cause nobody's ordered them for months, you'll hafta pay 5x the normal amount for those others in different colors"... we get to pay extra for your fail?!?... F again! That's 3 Fs in a row!... seems like they're going the way of Hechingers, you know the store chain that failed and closed.