On a weekend a few months ago, my wife and I were running an errand and while driving into #Cochrane, AB from #Calgary, #AB our vehicle had mechanical issues. With nothing much open due to restrictions, and the day of the week, we were able to locate a #CanadianTire #servicecenter a few blocks away and slowly drove it there. It was overheating and I noticed a belt hanging under the undercarriage so assumed it to be a minor fix by replacing the belt; I have zero mechanical aptitudes and know from past friends' experiences long long ago that I should not have gone to #CandianTireServiceCenter for #autorepair but I figured their ability and reputation would have gotten better in the last 10-20 years. #WOW, was I wrong!
The quote that I had in order for it to be fixed was about $925 (yikes, but what am I to do?!), on pick-up it was about $945 because a "part was forgotten to be added" (fine). Now the #FUN part, as I was on the highway coming back into Calgary (thankfully alone) while passing a semi-truck, my vehicle's hood popped up and started rumbling as if it was going to open! #peepee #poopoo My choice if it had opened is either to crash into the massive truck on my right or the ditch that divides the highway on my left. I was able to slow down and get over to the side of the road safely but I am sure that I turned 3 shades of white and literally have not been so scared driving in my 25 years of doing so. I pushed down the hood which sounded like it was locked and continued just outside of the city limits. As I approached the speed limit inside the city limits, again the hood popped open and I then had to get over 3 lanes of traffic to get to #safety. I opened the hood and slammed it down, and then checked it again. It was noticed by me that the hood was not locking at all.
I called the store and blasted them, I was shaking so bad … I was actually calmer when I went through a #surprise open-heart surgery 3-years ago; MY mechanical valve was working overtime! The end result from the calls and then me following up with them an hour later was that they had me towed to the closest CT location (in Calgary) who assessed that a bar over the radiator was not secured properly at the first #repairshop who caused this issue (written on my service receipt) … so the prior mechanic did #faultywork. I was back and forth with CT's home office who offered me ½ of my bill as compensation. Oh, they also covered the < $200 towing bill which was nice of them. Again, wow. This is #myworth for the #mentalstress I have nearly every time I want to drive because it pops in my head?
So, do you think there should be any #compensation? (fyi - I rejected the $450 because my #time and #turmoil are worth more than that, and now they've retracted the offer) If you think there should be compensation, what do you think it should be?
#pleaseshare #whatisyouropinion #wwyd #badbusiness #businessfails #customerservicefails