I found these reviews after my bad experience with getaroom.com. Customer service is terrible. I needed to change my reservation to 1 night later, and they said they could only book me a new reservation, and cancel the old one, and I'd have to pay the full price on the cancellation. No amount of reasoning could even get them to admit what a terrible cancellation policy that was.
With hundreds of reviews and a 1 star average, I think you know all you need to know about this company.