- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
This is the 3rd and last item I am buying from Banggood the first one was a phone device that was completely different from the specs they posted it 2nd was a drill/driver which arrived in all smashed crumbled small box and the drill did not work even at the first use.
When contacted the costumer service they told me to take it to fix it (which I can't and if I would take it to someone it would have cost me more then I paid for the drill) so they told me that I can return it on my cost (which also means paying more then the drill itself costs) finally after weeks of arguments they where willing to send a new which I still didn't get now is 8 weeks since when I ordered the drill. (btw I got sick and tired from this and went over to Home Depot to buy a drill, I was just trying my luck to get a cheap drill but I guess u get what u pay for)
About their shippinig which is terrible especially in canada they say that it takes 5-15 business days and meanwhile none of my orders I got before 30 days.
Green G.'s review of Banggood earned 7 Very Helpful votes
Green hasn’t received any thanks yous.
Green doesn’t have any fans yet.
Green isn’t following anybody yet.
Empty.
I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Green G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All products of Banggood purchased from eligible supplier, the quality of the products are guaranteed. If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
And if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team