A website that I order from frequently has started using Pitney Bowes as a delivery partner. I have never had such an awful experience receiving a package. The tracking information hasn't been updated since the end of November and it is now December 19th. I still haven't received my order. I can't get in touch with anyone at PB who can update my order location or when I can expect delivery. I am going to have to cancel my order and get a refund because I am not confident I will ever receive my items. From now on I will be willing to pay extra to ensure my items aren't delivered using Pitney Bowes. If they are the only option for delivery, I will not buy from that website or business.