Refused to provide refund unless customer paid original shipping cost of $10.90 PLUS the return shipping cost of $10.90, for a total of $21.80. The item originally purchased for $17.00. You lose money dealing with this little company.
The original item was sent by VintageandCraftsCo, apparently a subsidiary of Etsy. They were hostile and argumentative when responding to customer emails. The company had sold and shipped a Corning Ware item that lacked the lid without stating in the ad that it would be sent "incomplete--lid missing."