Member since December 2018
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I purchased a service from Parcel2Go as a company that was fixing an AV Receiver for me was unable to do so for a price that was economical and they therefore agreed to supply me with the parts I needed to repair it (which was kind of them!!). These parts had to be ordered in from Europe, and the initial quoted time was a week, but due to some delays this became 2-3 weeks. As a consequence, I went onto Parcel2Go's website (as the service was managed via their website and not the courier's website) and changed the scheduled date of collection to 10 days later. I received confirmation of this change. Somehow, they did not adequately notify the courier and the AV Receiver was picked up but without the parts.
Since then I have realised what a shockingly poor company Parcel2Go are in terms of customer service. I have emailed them a number of times, each time they refused to actually acknowledge my complaint apart from telling me they had fulfilled the collection and delivery. They never acknowledged that they had not followed my instructions for the collection but rather have repeatedly told me that I should pay for a new collection instead.
There are no telephone lines to speak with anyone (no doubt intentionally so they can remain anonymous) and their 'Live Chat' never worked for the duration of the many times I went on looking to use it (at various times of the day).
Be warned, if anything goes wrong with your collection and delivery ... then throw the money away and start over!! My suggestion is look for a few competitors that are equally well priced and offer a more responsive customer service (like parcel monkey as one option).
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