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Graham S.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Real Estate

Member since June 2017

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1 Review by Graham

6/30/17

I have used Easyroommate to advertise my student houses for the last 4 years and initially it was very good but last year prices increased by a factor of 3 and the number of potential tenants responding to the ads has decreased.
This last year their management of my ads has been terrible. I recently removed a copy of a floor plan from one property and got an email back telling me my changes "had not made the grade". So deleting an out of date floor plan is not acceptable to them? They also deleted an existing floor plan from the same ad.
After not receiving a reply to my email I had to telephone them and was told it was an error and would not happen again.
Guess what happened yesterday when another change was made with another floor plan. Yes - they did the same again and again had to telephone. When asked to speak to whoever was in charge was informed they do not take incoming calls but would ring me back.
Now 7-00 pm (9.5 hours later and still no callback)
Consider carefully if using to advertise your property with increasing costs, dwindling responses to adverts and poor account management who don't want to discuss issues.

seanh44
Roomgo -. – Roomgo Rep

Hi Graham,

We would like to extend to you our most sincere apologies regarding the issue with the pictures on your ad.

We can understand how frustrating and inconvenient this whole situation has been for you. The mistake was due to human error, it was an oversight from the moderator that should have never happened. I can promise you that I've taken all the necessary measures to ensure that this won't happen again. It's important to us that we regain your trust and that you're able to rely on us as you have in the past.

Regarding the increase in the Premium Membership fees, Easyroommate has been working hard through the years to deliver high-quality service at the lowest possible prices. Although we continually make an effort to give you top service at low prices, we offer a service which means that employees are here to moderate the ads, maintain the site, develop new features and answer customer's questions by email. All of that has a cost and that has left us with no alternative but to increase our Premium Membership prices.

The Membership is optional and it allows you to gain access to contact all the users on the site, all of our customers control and manage their accounts independently that's why we do not guarantee that you will hear back from all users. When you do not hear back from someone it could mean that your recipient has not read your message or could simply mean that they are not interested.

Again, we regret that this issue ever happened and hope you will accept our sincerest apologies. We would be very glad to make this up for you and you are welcome to contact us at frank@easyroommate.com or call us at: 0044 (0) 203 695 8756 - Monday - Friday, 9am to 18.30pm GMT.

Graham Has Earned 3 Votes

Graham S.'s review of Roomgo earned 3 Very Helpful votes

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