I have used Easyroommate to advertise my student houses for the last 4 years and initially it was very good but last year prices increased by a factor of 3 and the number of potential tenants responding to the ads has decreased.
This last year their management of my ads has been terrible. I recently removed a copy of a floor plan from one property and got an email back telling me my changes "had not made the grade". So deleting an out of date floor plan is not acceptable to them? They also deleted an existing floor plan from the same ad.
After not receiving a reply to my email I had to telephone them and was told it was an error and would not happen again.
Guess what happened yesterday when another change was made with another floor plan. Yes - they did the same again and again had to telephone. When asked to speak to whoever was in charge was informed they do not take incoming calls but would ring me back.
Now 7-00 pm (9.5 hours later and still no callback)
Consider carefully if using to advertise your property with increasing costs, dwindling responses to adverts and poor account management who don't want to discuss issues.