Member since November 2017
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Priceline Customer Service:
My family ordered our very first airline tickets from Priceline last Spring. After a few difficult years (divorce, foreclosure, deaths in the family, etc.), my adult children and I decided that a Christmas spent out of townsomeplace warm and sunnywould be the ideal Christmas gift for all of us.
I had never ordered tickets from Priceline before, but we decided to do so. We always buy flight insuranceand this time was no different. The destination we chose?
Our hearts go out to the people of Puerto Rico, and we would love to visit there sometime, but 2017 is definitely not our year to vacation there. We have respectfully requested a refund of our tickets at least twice and were denied both times.
It is absolutely impossible for the four of us to find a time we can travel together by the voucher deadline (date of purchase, May 9.) Nor do we want a dream vacation to turn in to a rushed, last-minute trip that we only take because well have wasted flights otherwise.
Please re-consider your refund policy and allow the refund of at least two of our four tickets that were purchased for Puerto Rico this Christmas. It was a big financial commitment to treat all of us to such a trip. Imagine my distress when I learned the flight insurance I had purchased did not protect me from Hurricane Maria and its aftermath.
Thank you for re-considering. Your commercials advertise your great rates, and Im hoping you can be noted for your great customer service, as well.
Nancy Williams Parks and Family
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