Graham L.

Ordered a Next Level F-GT on the 16th, checked they were in stock, checked delivery estimate of 17-23rd dec so placed and paid for it, Christmas present so even their latest estimate was still in time.

Nothing from them since, so tried to contact via live chat, they don't have access for delivery updates and advised me to call, twice on hold for about an hour then eventually got through to Jake who was very helpful and tried to prioritise the order.

Jake gave me his email and direct line to keep in touch but his direct line doesn't work and he's not replied to my email.

I am totally fuming, on their website today (23rd dec) it says order today for delivery for 29th Dec, Ill be lucky if i get mine, paid for over a week ago now by then, can't even cancel it as it's a total nightmare to try to speak to someone at scan and gave up after being stuck on hold today for 45 minutes. If your too busy to fulfil orders then stop taking them.

It looks like Christmas is cancelled in our house this year, i totally appreciate covid and christmas delivery issues but I ordered based on availability and delivery promises, i had other options to buy from but decided on scan because they looked like a reputable company, lesson learnt.

Going to be one very sad little boy on Christmas day