Graham F.

I purchased an iSwegway board for my Autistic sons birthday on the 21st of July 2016 and it developed a fault in July 2017, as the board was within its 12 month warranty and under guarantee, I contacted iSwegway regarding having it repaired, I was told that due to the board being in the last month of its guarantee, I would have to pay them £17:00 for the board to be collected by courier and sent off to be repaired, which I did! The board was collected by their courier, but has never been returned and despite me sending over 80 emails trying to contact them they have failed to reply. The address on their website is listed as a UK Based company situated in London (4th Floor, 90,86 Paul St, London EC2A 4NE). I was in London a couple of days ago on the 1st of February 2018, so decided to look them up, with the hope of getting some answers? I managed to gain access to the building, only to be told that iSwegway.Com were kicked out of the building around 12 months ago, due to many visits from the Police, Trading Standards, Customs & Exercise, and other organisations regarding their business practices. My son is who is Autistic is absolutely devastated that this disgusting company has STOLEN his prized possession. I'm not finished trying to recover the £279.99 we paid for this iSwegway board, and the additional £17:00 that these thieves have stolen from us. I would ask anyone who would be able to offer me any further advice regarding how to proceed on recovering our financial loss, in order that we could purchase a replacement board for our son. I would also advise anyone NOT to have any dealings with this unscrupulous company? Stealing from children, absolutely disgusting?