Grace W.

Shoes.com does not seem to be a legitimate company. I bought a pair of Doc Marten sandals. They sent me the wrong size. I immediately went on their website to get a return label. It didn't work. I tried calling but the line disconnected. I ended up emailing like 20 times. Each time I got an automated email that didn't work. Oddly, when I gave them a bad review on their site, I got this message "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" Oh, so there is a live person reading my emails when I give you a bad review? I ended up giving the shoes to Goodwill. This is the first time I bought from a company that literally doesn't care and has (not even bad but) no customer service. I hope I help you avoid them.