William Z.’s Reviews of WeddingWire & more

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Wedding Planning

“Poor Customer service- Unreliable Website”

4/20/19

After spending hours of putting my wedding website together, I was unable to send RSVP invitations to my guests, due to a "technical issue which website technicians were trying to solve". That was the only response given to me by Customer Service without providing any foreseen timeline for problem solution. After a whole week of waiting and no tangible solution or satisfying response, I used another website and did the work all over again and was finally able to send out wedding invitations before it's too late!

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Lauren S. – WeddingWire Rep Over a year old

Hi Grace,

We are sorry to hear about your experience with your wedding website and invitation tool! Sometimes bugs or issues within our site take a bit of time to fix depending on the complexity and severity, so we are usually not able to provide exact timelines. It looks like the online invitation tool is up and running again in most accounts, if you have any trouble or additional questions, please don't hesitate to reach out to us at help@weddingwire.com.

-Lauren