I had an issue with their website not taking a promo code I had received in a flyer included with my prior Appleseed's order. The website would not take it. I tried calling Customer Service three times. Each time I was placed on hold for over 10 minutes and no one ever picked up. I emailed customer service and the response could have been written by a computer, it was a broad response and did not address my specific concern at all. After purchasing from this company for several years, I have asked to be taken from their mailing and email lists and will not purchase from them again. Their website claims "outstanding customer service", what a joke!