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Grace M.

Contributor Level

Total Points
90

1 Review by Grace

  • Sundae Muse

5/28/20

After reading reviews it looks like many are experiencing delays with their orders. I paid extra money for express shipping and there was no mention of shipping delays or issues do to the pandemic. I need the dress for a special even & I now wish I would have shopped somewhere else.

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Sundae M. – Sundae Muse Rep

Hi Grace

We are really sorry for the shipping delays you have had with your order which you ordered for a special event.

Due to the global pandemic there have been significant delays with our carrier Australia Post due to border closures, government restrictions, airline cancellations and a sudden increase in online orders. We have now moved to DHL Express shipping which does not have any delays.

I wanted to reach out and offer you a refund on your shipping and a gift card to say thank you for shopping with us, and hope you consider shopping with us again.

If you can reply with your order number I can arrange a refund on shipping plus a gift card to thank you for your patience.

Thanks so much x

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