Grace K.

Had my sofa stayed the same as when I purchased it I would have been happy. But, after only 6 months of light use we noticed the seats were starting to sag and were loosing the support. By 12 months old it was really uncomfortable. I contacted furniture village and after chasing a few times I was told someone would come out and assess the sofa. Homeserve arrived to look at the sofa but as there was no damage they said there was no problem and I was informed that the sofa is designed to be like this. It was described as "hammock" like so you fall into the middle. Not sure who buys a sofa to become like this after just 6 months?! Had we been informed of this we definitely would not have purchased it. For a sofa that retails at over £1600 for a 2 seater this is not what we expected. Homeserve did say they could add some supports in but couldn't get hold of furniture village for authorisation. Furniture village eventually contacted me to say no fault was found so they wouldn't be doing anything else. I gave up in the end and my husband has rebuilt the inside of the sofa. I will not be buying from furniture village again.