Grace-J M.

We got my mom a Hoveraround MPV5 after her last chair no longer worked. She had one from the Scooter Store a Jazzy that lasted 7 years. She got the Hoveraround in Feb of 2015. Biggest piece of junk that I have ever seen that she is now stuck with. 1st problem. Arms are too high and power joystick is not adjustable, 2nd. Flat tires... 3rd battery life sucks and now am having to go thru them for replacement batteries. Chair charges overnight to get maybe 5 to 10 mins of use before having to be charged again. I wish I would have know that Medicare would work with other companies before she went with Hoveraround. She paid her part for 13 months and now customer service is rude, does not want to hear complaints and will do nothing for us. They hassel the dr office for paperwork. Often saying it is not complete. Last time to get her approved for the chair it was every day for 3 weeks that the dr spent filling out various forms sometimes 4 and 5 times with the same information, providing x-rays and medical proof only to get another form back to be filed. They do not have this problem with other companies. I think they use sub standard parts so that they break and the batteries are horrible. All I know is my mom used her Jazzy for 7 years and only had to have it fixed once. It was easier to manuver and more comfortable for her. I really think that Hoveround should be held accountable for their crappy product, but I don't have the money to pursue it in a court or I would have. Now I am stuck with a sub standard chair that my mom relies on for another 4 and a half years until she can get a new one thru insurance and at that time I will make sure to find a company that has a good reputation and tack record to make sure she gets what she needs. It is an unfair abuse, and unfair to seniors that cannot walk and have to rely on these chairs to get around. Buyer beware. Extremely unhappy in NY...

Just wanted to add the following as of 9/9/16... Mom got her replacement batteries in the mail. This must be a joke. They do not send a technician out to replace batteries under any circumstances. Here is the bad part. In order to replace the batteries in the chair it requires you to remove the joystick controller with an allen wrench, which is not included in the replacement kit and it also requires you to remove the seat portion of the chair as well. Now, my mom is lucky enough to have me living with her, but how in the earth is a person that is handicapped and cannot walk supposed to remove the joystick and seat and replace these batteries themselves? Another complaint that has had me hung up on and been rude to by customer service and I even got from one of them well you own it now it is your problem. For those of you that are looking... DO NOT BUY!