Grace C.

Purchased an item which did not look exactly like the photo. There was also no size in there despite me asking where it would be located. Very cheap material with no proper brand, not worth the £20 I paid for my dress and that was on sale (apparently) at 50% off. Very poor customer service as well, only good thing was the quick postage. Definitely would not buy again or recommend.

Not convinced it's the real deal. I received the product damaged and despite a polite email the company never responded. Also after previously using the product I know how good it is, using this my cat has not improved since so I'm not convinced. Vet shop took a week to get the product to me so the fleas developed even more, overall poor product and very poor service.

Absolutely terrible experience. I purchased a pair of black uggs which cost me alot of money, when I realised only after a few months I noticed the shoes were turning green and started to fray. I reported my problem to Ugg and they did not accept the photos I had taken and made me post my shoes to them. The lady said if they are found to be faulty I would receive another pair of thr boots. Reluctantly I sent them off but to my surprise I did not hear one word from them. Upon lodging a complaint I received an email to say that they had confirmed my boots were faulty. However they then stated that they could not send me another pair of shoes and would offer me a refund of the sale price. I continued to dispute the case and asked for my boots to be returned however after a week they confirmed they had threw my shoes away. They suggested I buy some more uggs online however the same style of boots were an extra £50 to what I had paid. Absolutely disgusting scam they have tried to set up and their customer service was beyond a joke. There was no way I could buy an adequate replacement. I was ignored several times, spoken to rudely and called the wrong name where they had copied a response they had sent to another customer. I would suggest anyone thinking of spending money on uggs doesnt as you only lose them and your money 6 months later. Absolutely shocking for what i thought would be a reputable company.