Grace B.

Ordered several things including gifts for my children. The day everything was sent out they emailed me to tell me one item was canceled. It was a gift for one of my daughters. One of my daughters will receive her gift and the other wont. They didnt ask if I would like to replace it. I asked if they would let me buy something else and give me 2 day shipping so their gifts would arrive on the same day. They would not. I used my dividend to pay for this purchase and instead of asking if I would like to replace the cancelled item with something else, they just automatically sent the dividend back in the mail. Terrible customer service.