Sent what looked like a refurbished chair, with no notice of that on the site when I ordered. Pieces were scratched, and generally looked to be in "used" condition. The cost to send it back is so prohibitive, its not worth it (assuming thats what they bank on). Beyond this, I received a bill for advancement fees and duty from fedex (this is fine, I accept this, and paid it in full) but then two months later, I received another unauthorized charge from madison seating for over 60$. They said that FedEx told them to charge me that fee for additional customs entrance.
Talked to customer service a few times over the phone and email, and they did nothing for me.
This customer received his shipment months ago and reported no complaints on the quality of the chair. He recently got billed for duty charges from Fedex as his shipment crossed the U. S Canadian border. All our Canadian customers are aware they would be responsible for duty and custom charges. G. R. Insisted we pay his taxes or he would write this review. We feel it would be ethically and morally wrong to give in to his demands in attempt to have us pay his import tax. The customer received a great price on a brand name chair that arrived in excellent condition.