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Wholesale Clothing

“Almost 60 days, no order delivery, poor customer service”

5/26/20

I wish I could give this company 0 stars and a fraud rating but 1 is all I can do. It has been nearly 60 days since I placed order ************** and lightinthebox claimed it was shipped.It is almost 20 days since since the order status was updated on the lightinthebox site. I still do not have my order and customer service only advises me to wait longer. Email from lightinthebox tells me that inquires made after 60 days will be to late to track the package. The company took my payment quickly enough, but I am starting to believe this company is a fraud, taking orders but not delivering anything. From other reviews, this is happening to many people.

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear G R.,
This is supervisor Ismail. I see that you didn't get much help in your case. Please accept my personal apologies.

We know it's frustrated to place an order and waiting for so long and not receiving it.

Your order was shipped on April 5th. Your shipping method (Air Mail) normally takes 10-22 business days (14-31 calendar days).

You may kindly track it here:
Tracking link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=RV384708134CN

Tracking number: RV384708134CN

Please kindly note that the worldwide spread of Coronavirus affects all international transportations and custom clearance. Lots of flights has been cancelled or cut down. Your shipped order might be delayed for a while but the carriers will do the best to deliver packages sooner. Please pay attention on the package tracking updates.

Please rest assured, there's nothing to be worried about. If there was any issue in your order, we will take the full responsibility of your purchase.

I've already created a ticket to follow up your case. Ticket#21029642
Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Your kind cooperation and understanding are highly appreciated.

Sincerely,
Ismail
LightInTheBox Customer Service