G P.

On October 24th I ordered a bike for my daughters birthday.
At time of order the time of pick up was the same day by 8pm. This is why I completed the order, so I would have it in time for her birthday party.

That evening, Ready for pick up was changed to October 28.

I called the store for three days straight. When you select option 3, for order pick up, the phone will disconnect the call.
When you hit zero for associate, it will ring until you hang up. 3 days of calls while driving to and from work 20 mins. Not answer.

I wanted to confirm the bike would be assembled for pick up, and if not, how would I arrange that prior to pick up. This information was no where to be found on website.

I was able to log into my walmart account and find a chat option, was given another number to call, they informed me the Bike would not be assembled, that that location does not assemble bikes.

However, This same bike along with several others on their bike racks were assembled and ready to go when I was in a few days prior. I ordered this online because it had sold when I returned to purchase it. Due to the large amount of bikes assembled at this store with two isles stacked two bikes high, I figured it could be assembled there.

Now I am told I need to pick u the bike from the Walmart it was delivered to and take it to a walmart 20 mins away and they will assemble the bike there.
However they do not know the days of when someone will be there to assemble the bike. But take it there and see.

I will be driving tomorrow 40 mins from one walmart to another and back and may have to make the trip again, because no one answers the phones and most likely no one will be there to assemble the bike.

I understand is very clear Walmart is no longer customer service focused, however, if Walmart.com could add on the website for bikes and any other items that come shipped the stores not assembled, but if you purchase from the store, it comes assembled, Please add the option to have this item shipped to a store location that can assemble it, and add the option to have it assembled prior to pick up.