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1 Review by Goi

MadisonSeating

MadisonSeating

8/6/10

Misleading and deceptive business practices.

I ordered an Aeron Posture Fit Chair by Herman Miller advertised for $649.99 that includes the posture fit kit.

I received the chair but in the shipping box I found a letter saying: "It appears just the Posture-fit Kit accessory per your order was not available at the time of shipment of your chair and we did not want to hold back your entire order for this item"

The letter confirms "you have not been charged for this accessory".

Indeed, they did not charge me for that. What they did was they sent me an item I had not ordered, the "Aeron Fully Loaded By Herman Miller" chair they offer at their website for $574.99.

The shipping charges for either of those chairs is $75.00. So the chair I got and the shipping charges I had to pay equals the charges they made to my credit card.

I could have purchased the "Aeron Fully Loaded By Herman Miller" from another vendor and I would have saved $20.00.

It is not a lot of money but it is a business practice that in my opinion is deceptive and misleading. If they do not have the item in stock, they should have contacted me, before shipping the item, to determine if it was ok to proceed in the way they did.

Congratulations, Madison Seating - you took $20.00 from a Goi. -

Goi Has Earned 8 Votes

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