G N.

I had requested a refund as I had purchased a ticket for the wrong theater. The website said my refund was complete and even showed me a confirmation screen. I learned several days later when I received an email asking for my thoughts on the movie that my refund had not been processed. When I went to their customer service, I had to wait 20-30 minutes each time and was repeatedly disconnected when I went to attach a file. I recommend just buying your ticket in person so you don't have to deal with this poorly programmed website. I've attached photos of the ticket I bought online and the ticket I bought in person after I learned it was the wrong theater. Never use the Fandango website.