GM B.

I had previously bought a coupon ($20 for $60 value) and I wanted a photo book but I could not do it with the software. I spent hours assembling photos for it. The software crashed and I irretrievably lost all my collected photos. After that I wanted to have my coupon money back and asked for its return, now seven times. They ignore my request.
My previous photo book was technically very nice, but the software is treacherous, and the customer relations are just unacceptable. Do I try to go to court?

Voucher for $60 to spend on all products VQW*******
Voucher Details
Redeem for $60 worth of products on Picaboo.com.
Valid for All Products, excluding Photographic Prints and Picaboo Yearbooks.
Pre-paid voucher allows you to Buy Now and Create Later.
Vouchers can be redeemed across multiple orders.
Vouchers cannot be combined with other discounts, vouchers or promotions.
Vouchers cannot be combined with each other (limit 1 voucher per order).
Promotional value ($40.00) expires on July 28,2017 at 11:59pm Eastern Time.
Paid value of the voucher ($20.00) does not expire.
Tax and shipping not included.