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gm6

G M.

Contributor Level

Total Points
81

1 Review by G

2/2/12

I would not recommend shopping at Triangle Cables. What is pictured on their website is not what I received! I ordered some cables from them based on the website description and on the images that were shown on their website. I ordered Cat 6 Ethernet cables. From the picture, the cables had plastic end clips that were completely protected by a soft plastic "boot" that covers the clip. When the cables arrived, the boot was a much cheaper and weaker design. The protector was only a light plastic "flap" instead of a full boot. While uncoiling the cable, the cheap flap allowed another section of cable to enter under the plastic clip and break off the holding clip.

When I wrote an email explaining the problem to Triangle Cables, the support person immediately stated that it was my fault without even knowing the way the cable clip broke. The support person even went so far as saying that the problem occurred because I had "snaked" the cable in walls but I had not snaked the cable into any walls.

The support person at Triangle stated that the type of protection boot is "irrelevant" which is not true. If the boot allows the cable to enter under the clip and does not protect the clip then the type of boot is very relevant because the locking clip will break.

I would recommend that you stay away from ordering anything from Triangle Cables. They sold me a cheaper and poorer quality product than what was shown on their website. The picture of the product on the website did not match what was sent to me. Customer service is argumentative and without detailed information, immediately blamed me for the problem. Triangle customer service then stated that the "solution" was to order and pay for a replacement cable online.

I see that most people have reviewed Triangle Cables with a good rating. If I had not had a problem, I probably would not have posted a bad review. I suggest that you would be better off with a cable with a better quality end connector from a different vendor.

Update: 2/2/12
Trianglecables.com states on their website in multiple locations that they are, "BBB Accredited". I checked the Central Florida BBB website and it clearly states that they are not accredited with the BBB. I called the Central Florida BBB and they verified that Trianglecables.com, LLC is not accredited.

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