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g m.

Contributor Level

Total Points
82

1 Review by g

  • Opodo

6/29/19

I booked a economy flight to Neapel a few weeks ago. According to the information provided during the booking as well the information PRESENT in my order/booking confirmation from Opodo, I was allowed to take a bag with some xxxx dimension per person on board.
Fast check by Condor(air carrier) later showed that the rules for the allowed package on board are quite different that provided by Opodo. I had to buy additional luggage just because I was mislead by Opodo what is allowed on board. I tried to contact Opodo - no way, they have no customer service at all, just a few phone numbers without answer or after 10 min waiting a guy from India answer and start to apologies for that and explaining that this is not related to his department. I opened a few cases, no answer, no any attention and care for the customers.
Opodo is absolutely no reliable and misleading platform. If you have luck - ok. If not - forget about your money

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