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1 Review by G

Schumacher Cargo Logistics

Schumacher Cargo Logistics

7/19/18

I recently bought an antique 1961 Car through Dk Classic Cars (April 2018). I dealt with Jesper who was very responsive to my emails and wonderful to deal with. I can not rate the quality of my car yet as I still have not received it due to an issue with the shipping company Dk Classic Cars set me up with to ship the car to Canada. They use Schumacher Cargo Logistics, Inc. as a shipping company to ship their cars around the world at the expense of the buyer. The representative i've been dealing with at DK Classic Cars (Jesper) introduced me in email to the person at Schumacher Cargo Logistics that will be arranging the shipment (Filip).I had the car shipped with Schumacher Cargo from Denmark to Halifax Canada. I was dealing with Filip however somewhere along the way his email "got hacked" and I only received the quote that I had to sign and send back. I never received the actual invoice at this point. I was given banking information to send a wire transfer to - I believed this was correct as I had no problems purchasing the car though DK Classic Cars using a wire transfer that was listed in a different name than "Dk Classic Cars" so I figured this was normal. I sent the payment to the information I was given. I got a confirmation that payment was received by filips email address (which he has since contacted me on). When my car arrived in Halifax I get an email with an invoice (first time I ever seen this invoice) I was extremely confused so I emailed Filip asking why I was required to pay for shipping again. He responded saying payment wasnt received I went back and sent him our original email communication at that point he claims he doesnt make spelling mistakes. I called to clarify what was going on I said to Filip on the phone that this seems like an inside job and that he set this up - a crook situation he then responded to me saying "his company doesnt give a $#*! about me". Im sorry but a company should care about their clients if they dont care about their clients they will not have a repeat customer. I called the transfer company and they looked into the information I used for a transfer I set the name as Schumacher Cargo Logistics instead of the name I was given. They emailed me back a few days later saying nothing can be done and the transfer is unable to be recalled due to the fact this doesnt appear to be a fraud account. My car is currently sitting outside at the Halifax port area being withheld in the sun from me collecting a daily port storage fee until Schumacher receives the shipping payment. I was told in the beginning the car would not be shipped until 50% of payment was received, I got an email stating the car was shipped so if the payment (I sent 100% of it) wasnt received why was the car shipped? I have since been in contact with the bank the money was deposited to and they said to try a recall again, we requested a recall however I recently got work that the account they are trying to recall from has NSF so the recall is unable to be completed. As far as I am concerned this should be taken care of by Schumacher and DK Classic Cars and my car should be released and the shipping company should be responsible for the port fees collecting on my car daily. This isnt my fault that their companies email got hacked and the same email has since been corresponding with me - seems a bit funny. The money was sent to the information I was given by a Schumacher employee via their email address. I have proof of payment for this transfer along with the emails I have been in contact with both local police and a lawyer and theres nothing that can currently be done at this time. I would not recommend using this company until their shippers get their ducks in a line and figure out what customer service is! This has been nothing but a nightmare VERY DISAPPOINTED!

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