G M.

I ordered for pickup from the restaurant in the next town using Eat24 of the restaurant website. What a disaster! Order placed ok and it was complete for pickup. In the meantime however, Eat24 texted me to say, Hi, looks like the restaurant is very busy. Your food should be ready by... - EAT24. So of course I waited the 50 (fifty!) minutes requested and when I walked into the restaurant at the time Eat24 said, the place was 2/3 empty and my food was waiting for me, getting cold.
The clerk was surprised when I showed him the text message and said they had done nothing to make that happen. Their standard wait time for pickup is 30 minutes.

So whats the deal, Eat24? More to the point, why would any restaurant owner want to deal with Eat24 and risk their brand and reputation in this way?