Glyn W.

We had a door fitted years ago by this company; no problems at all. Very professional fitter, excellent job.
So of course we went back to them when we wanted a new external kitchen door and window.

Fitter turned up as arranged, and worked with our builders to get the new window in. All looked okay.

However, several weeks later and several faults have appeared and it's clear that the initial install wasn't as perfect as we thought

We've been trying to contact customer services for over a week. No reply to emails, no follow up after a Web chat where we gave our details; cut off by customer services after hanging on the line for 53 minutes. And then cut off by their customer services after hanging on for 70 minutes.

Managed to get through to the sales team, but of course you would, wouldn't you? After all, they're really hot on selling stuff. It's just looking after their customers once that stuff is fitted that they're really, really REALLY poor at.

Having spoken to the sales team, of course they couldn't help me. And customer care had gone home. Surprise! Achid in Sales did take my details (in fact, he knew my name before I gave it, so clearly their records are up to date showing caller ID) and promised to email a manager to call me back next day. Another 'suprise'... No call back.

I wish we just hadn't bothered with Safestyle UK. They are truly awful. I told them I would put a bad review on every review site I could find if I didn't hear back. I didn't hear back. So here we go.

Don't use Safestyle UK. Take your money elsewhere. This company couldn't seem to care less about you once they've got your money. I've never experienced such appalling customer service.

To have Covid used as an excuse is just laziness. Pretty much every company has adapted to the new world. And if sales can answer the phone immediately, then no reason why customer care can't.

If I could give zero stars I would. In fact there should be a minus rating for companies like this.

Want my advice? Go to Everest. Now their customer service, product and fitting were absolutely spot on in every respect. More expensive? Maybe. But worth every penny. And I'll recommend them on every review site for Safestyle I can find.

Because Safestyle has the worst company customer services I have ever dealt with. Steer well clear.