This 'renown' [infamous in reality] company has plenty of tricks, real bad service and faulty product [see other reviews]. They've kept my money and have botched two dna test results I've sent to them. They've sent plenty of emails with lies and excuses and they've wiped out some of my account info on the purchases. I trusted this big company and feel like a fool; it's been several months now. The pandemic is a poor excuse to try and justify their crooked practice and seem able to get away with keeping $108.95 of my money. I don't need to use more derogatory language to explain my anger at being fleeced twice bc a point anyone can relate to is they never sent the results or refund. No product no refund. I need the help of any view who understands these shady practices by 'big companies.' The hell with politics it's just too much when a company this big pulls these cheap deals during a pandemic. Help me in calling out this type of practice we consumers have to stick together.