Cannot reach any management personnel to help solve the issue. My 94 year old dad has been ordering from Haband for 30 years. Last order turned out to be Nightmare for him. He Wrote on the order form the wrong item number. The description info And the price he provided didn't match the item number. They shipped the item solely using the item number. Because of this, they want him to return the item. But he is home bound and no other person can go to the post office due to COVID 19. Haband insists he pay $12. Stay away from this company especially since the company has filed for chapter 11 in order to wipe out their debt. The company is Bluestem.