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After spending over $500 on this site, I have had the worst experience with this company!
I made my order on Oct 17th. However, it is now Nov 7th and I STILL HAVE NOT received the complete order. Currently, the order status on their site shows that my order is completed! How? I have five sarees still not shipped!
No efficiency in distribution or shipment! Two of my items were in stitching for over two weeks and has held up my order this long! I needed to ask them several times to partial the items! They took three weeks and still hadn't shipped anything! They sent the partial order but kept the most expensive items! I have sent many emails and made several calls to the Indian customer service number and the response EVERY TIME is "Please be patient, we are working on this", without a followup or actual change in the items being shipped. I asked for shipment tracking for over a week and their response is that we are on holiday and we will return and respond. That was two days ago! No response.
Also, the US Customer service number does NOT work. They have no one answering the calls on that number and it gives the "number is switched off" message all day and all night long.
Several of the "free" items were of a very low quality from the site. The "silk" is very thin and not worth even $10! Now, I am expected to pay return shipping in order to get my money back! What a waste!
The patronization and run around that the customer service gave me makes this company one that I will never use again!
NOTE: I will update this review when my items are received!
Gloria M.'s review of Mirraw earned 5 Very Helpful votes
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I ordered two outfits. One with custom stitching and other with the standard measurements. 1. The...
Hi Gloria,
It is with great concern that we received your complaint about the bad quality of the service you experience. Please accept our sincere apologies for the problems you went through.
We at Mirraw pride ourselves in keeping our customers satisified and in this case, unfortunately we have failed to do so, we have spoken to our team to make sure this does not happen again.
We value your feedback so will make sure to resolve your concern as soon as possible so its a request please help us with your order details so that quickly we can investigate and get to the conclusion.
You can also reach me on afrin.khan@mirraw.com
Regards,
Afrin khan.