Purchased Totalcare 30th Nowember (yesterday). Download very quick as was the first scan (3091 problem area's). Cleaned as per instructions, all ok(ish). Had a funny feeling this AM. looked for reviews on line. Amazed at the problems etc. decided this was not for me, contacted SafeCart at 1310hrs today, asked for a refund, no problem. At 1315hrs refund completed.