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Glen P.

Contributor Level

Total Points
83

1 Review by Glen

  • Banggood

1/15/19

I ordered a specific sized multirotor frame utilising express/priority postage. When the mail came and I discovered that the frame was the wrong size (215mm instead of the 150mm frame that I had ordered) I contacted Banggood and had asked them to send the correct sized frame. Their response was they instead would let me keep the wrong item and give me $10 worth of Banggood credits. I replied back stating that no I wished to be sent the item which I had ordered and am willing to post the incorrect item back to them. They replied that they will refund me the cost of the frame minus the value of the voucher that I had used and minus the express shipping cost. I informed them that I do not accept this and still wish for my item, as I will now be out of pocket roughly $20+ and at the end of the day I will need to spend another $30 to get the frame that I had originally purchased. They ignored this and just refunded me a partial amount of the original cost. Absolutely disgusting customer service and attention to detail.

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Katherine L. – Banggood Rep

Dear Glen P,

Thanks for your order and we are truly sorry for all the inconvenienced.

According to our warranty and return policy, if the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:

Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;

Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it. Tp get more information: https://www.banggood.com/Return-policy_hl103_at528

We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

Glen Has Earned 3 Votes

Glen P.'s review of Banggood earned 3 Very Helpful votes

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